Inquires

If any problems occurred...

Search the following sources of information first if you have any questions or any technical problems occurred.

• Users' Handbook, Hyper Work Book(currently available only in Japanese)
• FAQ (frequently asked questions) or Service Alerts, Past announcements.(currently available only in Japanese)

If you are unable to find the necessary information, please contact us by the following way.

utelecon Technical Support Desk

Inquires via Technical Support Desk of utelecon Online Class/Web Conference Portal site@the University of Tokyo are available.

Help Desk (in person & by phone)

Help Desk hours on weekdays: 9:00 – 12:00, 13:00 – 17:00

• Hongo Campus (Person in charge of ECCS at ITC)
  1st floor of ITC, 2-11-16 Yayoi, Bunkyo-ku, Tokyo
  
• Fukutake on Hongo Campus: Fukutake Hall B1F, 7-3-1 Hongo, Bunkyo-ku, Tokyo, 113-0033
• Komaba Campus (Person in charge of ECCS at ITC)
  1st floor of Information Education Bldg. ,(it is not part of the offices for administration)
  3-8-1 Komaba, Meguro-ku, Tokyo
  

Tutors (System Support Assistants)

Tutors are available at the study room in Information Education Bldg. in Komaba and Komaba Library in Media Park, the study room on the 1st floor of ITC in Hongo, Hongo General Library at Media Plaza 2 and the practice room on the1st basement level of Fukutake Hall to answer questions about the system.

Check their work schedule on the tutor's website (currently available only in Japanese). Note that the duty hours might be changed due to various reasons such as their coursework because they are students also.