FAQ (Frequently Asked Questions)

Application

• You are not able to apply for continued use of the ECCS or submit new applications from network that are off-campus Updated: February 07, 2018
• I cannot find the file in the Spotlight search Updated: November 29, 2016
• Blocking of P2P Applications Updated: September 16, 2016

Terminal

• [Terminal] How to lock the screen on iMac Updated: September 20, 2017
• [Mac Environment] Guest Account Updated: September 14, 2017
• Proper use of ECCS-related computer devices ( ECCS terminals, etc.) Updated: June 19, 2017
• Used disk space has increased for unknown reasons. ([Mac] Settings for saving emails (Mail.app) locally.) Updated: November 29, 2016
• I cannot find the file in the Spotlight search Updated: November 29, 2016
• [Terminal] Use of USB ports on the both sides of the keyboards are no longer permitted (updated on April, 2016) Updated: August 23, 2016
• [Mac environment] Mouse scroll wheel operates in the reverse direction Updated: July 12, 2016
• [Mac environment] Optical drive and eject key Updated: July 12, 2016

Mail

• Getting started with ECCS Cloud Email - Simple instructions for the use of ECCS Cloud Email Updated: April 08, 2024
• How to use ECCS Cloud Emai l- Initial settings, etc. - Updated: March 13, 2023
• [ECCS Cloud Email] Are ECCS Cloud Email and Gmail exactly the same? Updated: March 13, 2023
• Restrictions on sending and receiving email attachment files with some extensions (Updated) Updated: August 09, 2018
• [ECCS Cloud Email] Using ECCS Cloud Email with unsecure apps Updated: April 26, 2017
• Is it possible to use the same email address of ECCS Staff Email that I was using before? Updated: December 20, 2016
• Phishing Scam Spoofing ECCS Updated: December 13, 2016
• [ECCS Staff Email] Multi-Factor Authentication Updated: November 29, 2016
• Used disk space has increased for unknown reasons. ([Mac] Settings for saving emails (Mail.app) locally.) Updated: November 29, 2016
• [MailSuite] Emails are no longer being received from some point Updated: October 24, 2016
• How to set up an email account in Apple Mail (IMAP) Updated: September 21, 2016
• Going over your mailbox limit Updated: September 21, 2016
• How to set up an email account in Thunderbird (IMAP) Updated: September 16, 2016
• How to set up an email account in Outlook 2016 on a Windows environment (IMAP) Updated: September 16, 2016
• [ECCS Cloud Email]How to set up email account in mailer (Thunderbird) Updated: August 30, 2016

Password

• If you have forgotten your password Updated: March 13, 2023
• Password expiration date Updated: March 10, 2021
• Reissuing of passwords to academic and administrative staff on campuses other than Hongo and Komaba Updated: September 13, 2016

Printing

• [Printing] Printer pre-paid printer card for the next generation system ECCS2016 Updated: August 23, 2016
• Printer pre-paid card for the next ECCS2016 Updated: February 08, 2016

Others

• Notice for ECCS users leaving the University of Tokyo following graduation, retirement, or resignation Updated: August 30, 2022
• How to restore files Updated: March 11, 2021
• What should I do when a keychain related error message is displayed in a remote access environment? Updated: March 08, 2021
• Use of Team Drives (Supplementary Service for ECCS Cloud Email) Updated: December 18, 2018
• Inactivation of ECCS account for staff and students leaving the University of Tokyo at the end of 2015 academic year Updated: June 01, 2016