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[ECCS Staff Email] Multi-Factor Authentication

FAQ (Frequently Asked Questions)

Updated: November 29, 2016
November 29, 2016

Multi-Factor Authentication for MailSuite

MailSuite has incorporated a Multi-Factor Authentication system to make the login authentication process more secure in August, 2016.

This system is designed so that you cannot log in to your email account without authentication using a one-time password (OTP) valid for only one login session along with the regular login authentication consisting of a user ID and password (basic authentication).

This announcement provides the outline, method of use and important notices for Multi-Factor Authentication.

Important Notices on Multi-Factor Authentication

How to use

  1. Log in to MailSuite
  2. Click "Preferences">"Customize My Preferences">"Multi-Factor Auth"
  3. Tick "Yes" in the "Use Multi-Factor Authentication", then click "Change" on the right.

If you cannot login to MailSuite after setting up the Multi-Factor Authentication

If you cannot log in to MailSuite because you have forgotten which email address was set up for Multi-Factor Authentication, or cannot obtain the right OTP after deleting the application, etc., please come to the ECCS Help Desks.