Contact | 日本語

Help & Support


If any problems occurred...

Search the following sources of information first if you have any questions or any technical problems occurred.

If you are unable to find the necessary information, please contact us by email or telephone. You can also visit Help Desks, or ask tutors who work as system support assistants for help. They are stationed in the study room in Komaba, Information Technology Center (ITC) on Hongo Campus, libraries on both Komaba and Hongo Campuses.

Email

ecc-support[at mark]ecc.u-tokyo.ac.jp (this is the common email address for Help Desks at ITC on both Hongo and Komaba campuses)

Make sure to write your name and ECCS account in the mail text when you contact us. For the inquiries about problems or the usage of ECCS, write the following points in as much detail as possible.

In addition, it is not impossible that your email may be accessed by a third party while being delivered through the Internet. DO NOT write down important information such as passwords in the mail text.

Help Desk (in person & by phone)

Help Desk hours during the week: 9:00 – 12:00, 13:00 – 17:00

Tutors (System Support Assistants)

Tutors are available at the study room in Information Education Bldg. in Komaba and Komaba Library in Media Park, the study room on the 1st floor of ITC in Hongo, Hongo General Library at Media Plaza 2 and the practice room on the1st basement level of Fukutake Hall to answer questions about the system.

Check their work schedule on the tutor's website (currently available only in Japanese). Note that the duty hours might be changed due to various reasons such as their coursework because they are students also.